Hosting Connectivity Support
1. I can't connect to my web site, what can I do?
2. What sort of Internet connectivity do we have?
3. What do you do to ensure 24x7 availability of my web site?
1. The first step is to check and make sure you are dialed in properly and you can access other webpages. It is usually a good idea to check very large sites (CNN, Yahoo, etc.) and make sure they are loading properly. If they are loading properly and you are still unable to load your website, it is possible that the connection between your ISP and our network is unstable. Please contact Tech Support.
2. We currently use Internap for our network connectivity. We have a variable-bandwidth connection to Internap's datacenter in downtown Atlanta that allows us to scale our connectivity needs to meet customer demand. In turn, Internap has connections with 9 major Internet backbones, which include Qwest, UUNet, BBNPlanet (GTE/Verizon), Sprint, Verio, AT&T, Digex, and more. This flexible connectivity allows websites to bypass major bottlenecks on the Internet where ISPs connect together and travel directly to the destination, passing over a minimal amount of third-party networks increasing reliability and speed.
3. We use monitoring systems to ensure that our servers and services are available 24x7. Machines are polled every 5 minutes, and administrator notification is sent immediately after service problems are detected. We have also configured our servers to check themselves and correct service problems if they are detected, allowing graceful service restarts even before notification occurs.
